"FREE Training Guide
How to turn the tables on  Unhappy Guests"


As restaurant managers, we train our teams 'how' to do their jobs. Then, they look to us to fix all the problems that pop up. What if you had a way to teach every employee how to handle the angriest guests with ease?


In 7 steps you will learn:


  • How to flip every poor guest experience into a positive one.

  • The secret Jedi mind tricks of FBI Hostage Negotiators that diminish negative emotions in seconds.

  • How handling problems with guests and employees can be your secret weapon to expressing true leadership.